Damart highlights a premium phone number on its website for contacting its advisors. Several directories also offer a non-premium number that is supposed to lead to the same service. This coexistence of two phone channels, one charged and the other free, creates confusion that the brand does not clarify on its official contact page.
Damart premium number and non-premium alternative: two lines, one service
The number displayed by Damart on its product sheets and contact page is 0892 70 50 40, charged at 0.50 euros per minute in addition to the cost of the call. This rate applies from the moment the call is connected, including waiting time.
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In contrast, directories like nonsurtaxe.com list the number 09 69 32 50 13, presented as the non-premium geographic number corresponding to the same customer service. A call to a number starting with 09 is included in fixed and mobile plans, with no extra cost. On nonsurtaxe.com, this number has a satisfaction score of over 91 out of 100, based on more than a thousand user votes.
The possibility to contact Damart customer service by free phone therefore relies on this alternative referenced by the community, and not on an official communication from the brand. Damart does not indicate anywhere on its site the existence of a non-premium number.
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Damart customer service hours: broad but poorly documented
The phone boxes visible on the product sheets of the Damart site specify hours from Monday to Saturday, from 8 AM to 8 PM, excluding public holidays. These hours are consistent with those announced on third-party directories.
The “Contact Us” page on damart.fr, however, does not detail these hours as explicitly. A customer searching for the information from the main menu of the site may overlook this data, available only in the support blocks integrated into the product pages.
This dispersion of information poses a concrete problem: calling outside of these hours (on Sunday, a public holiday, or after 8 PM) results in an unavailability message without a clear indication of the next opening time.
Particular case of physical stores
Damart stores in town often have continuous opening hours throughout the day, with hours close to 9:30 AM to 7 PM depending on the location. These stores can handle certain requests (returning items, exchanges, inquiries about an order) without going through the phone service.
For a complaint related to an online order, the store does not always have access to the same tools as the centralized customer service. Field returns vary on this point: some stores accept to handle an e-commerce return, while others systematically redirect to the phone or the online form.
Email form and customer account: complementary channels to the phone
Damart offers a contact form by email accessible from the “Contact Us” section. This form allows selecting a reason from several categories:
- Order or delivery tracking, including undelivered packages or delivery delays at pick-up points
- Return or exchange requests for clothing, shoes, or accessories ordered online
- Questions related to payment, promotional codes, or gift cards
- Complaints after purchase (defective item, incorrect size, billing issue)
The email response time is not displayed on the site. The absence of this information forces the customer to wait without visibility, which often leads to calling by phone, generating double contact for the same request.
The customer area as a tool for autonomy
The customer account on damart.fr provides access to real-time order tracking, purchase history, and return labels. For simple questions (where is my package, how to return an item), this channel avoids phone waiting.
Registration requires a valid email address. Long-time Damart customers, used to ordering via paper catalog with a customer number, must create a separate online account to access these features, a step that is not always intuitive.
Integrated assistance on product sheets: a change in logic at Damart
Since the recent redesign of its site, Damart displays a “Contact us by phone” block directly on product pages. This positioning reflects a choice: to bring assistance closer to the moment of purchase rather than confining it to a dedicated page.
In practice, a customer who is hesitating between two sizes of pajamas or who wants to check the availability of a color can call without leaving the product sheet. This mechanism reduces friction, but it also exposes the premium number as the main entry point, since that is the one Damart chooses to display.
The content of the top search results on the subject does not highlight this evolution. Most simply list the contact details without analyzing how Damart integrates assistance into its e-commerce journey.
What this changes for the customer
The integration of the phone into the purchasing journey means that customer service becomes a conversion argument, not just a post-sale recourse. For customers buying women’s, men’s, or children’s clothing online without being able to try them on, this immediate availability of an advisor can make the difference between a completed purchase and an abandoned cart.
The downside of this approach remains the pricing. A call for a simple size question, charged by the minute, can deter the most price-sensitive customers, especially those who regularly order low-cost items.
The geographic number starting with 09, free from most lines, remains the most economical solution for exchanges that may take time. Checking the size of an item or tracking a return of shoes can take several minutes, and the cost difference becomes significant on repeated calls.